Privacy Policy
Last Updated: September, 2023
Welcome to KiAfrika, the Multivendor E-commerce Platform ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you use our website or services.
By accessing or using KiAfrika's website or services, you consent to the practices described in this Privacy Policy. Please read this policy carefully and contact us if you have any questions or concerns regarding your personal information.
- Information We Collect
1.1. Information You Provide:
- When you register for an account, we may collect your name, email address, phone number, and other contact information.
- If you create a vendor account, we may also collect additional business-related information such as your business name, location, and tax identification number.
- When you make a purchase or sell a product on our platform, we collect transaction details, including payment information.
- If you contact our customer support team, we may collect information about your inquiries or feedback.
1.2. Automatically Collected Information:
- When you use our website, we may automatically collect certain information, including your IP address, browser type, device type, operating system, and browsing behavior.
- We may also collect data using cookies, web beacons, and similar tracking technologies. You can manage your cookie preferences through your browser settings.
- How We Use Your Information
We use the collected information for the following purposes:
2.1. To Provide and Improve Our Services:
- To create and manage user accounts.
- To facilitate transactions between buyers and sellers.
- To improve our website's functionality and user experience.
- To personalize content and recommendations based on your preferences.
- To analyze and monitor the usage of our services.
2.2. To Communicate with You:
- To send transaction-related notifications, such as order confirmations and shipping updates.
- To respond to your inquiries, requests, or customer support needs.
- To send you promotional and marketing materials, newsletters, and updates (if you have opted in).
2.3. To Ensure Compliance:
- To comply with legal and regulatory obligations.
- To prevent fraud, enforce our terms of service, and protect our users' rights and safety.
- Sharing Your Information
We may share your information in the following circumstances:
3.1. With Vendors and Buyers:
- If you are a seller or buyer, we may share your information with the other party to facilitate transactions and communication.
3.2. With Service Providers:
- We may share your information with third-party service providers who help us with website hosting, data analysis, payment processing, and other essential services.
3.3. With Legal Authorities:
- We may share your information when required by law, legal process, or government authorities.
- Data Security
We take reasonable measures to protect your personal information, but no method of transmission over the internet is entirely secure. We cannot guarantee the absolute security of your data.
- Your Choices
You can access, update, or delete your personal information through your account settings. You can also opt out of marketing communications by following the instructions provided in those communications.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through email or by prominently posting a notice on our website.
- Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at info@kiafrika.shop.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.